Conversation Walk In Guest

Conversation Walk In Guest

(tamu yang datang langsung ke hotel tanpa melakukan

reservasi terlebih dahulu)

Staff    : Good Morning Mr / Mrs..
Welcome to our hotel. How may I help you? / Can I help you?
Guest  : Do you have room? / What kind room do you have? / I want to check – in
Staff    : Do you have reservation before? / Do you ever stay with us before?
Guest  : No this is the first time / No I never
Staff    : ( If answer “ NO “ ) Reception must explain the type of room, hotel fasility, room rate, room fasility  and room type
( If answer “ YES “ ) Reception say “ What kind room do you need? / What typeof room do  you need “ ?
Guest  : I want to book ..... ( type of room)
Staff    :  When would you like to stay with us?
Guest   : I wnt stay start from ( date) until....
Staff    : Would you please fill in the registration card , we need your name, your address and signature...
May I borrow your ID Card please ?
Guest  : ( Guest fill the registration card and bring ID Card to reception staff )
Staff    : Wait a moment please
( Reception Staff fill data from ID Card to Registration Card )
Guest  : ( When staff fill in data guest can do it )
What event at your hotel for this moment / What kind fasility do you have
Staff    : ( Staff fill in data and answer question from the guest )
( After finish fill in data at Registration Card Staff bring back ID Card to guest )
This is your ID Card Mr / Mrs and I repeat
Your name ………….
Check – out ………………
Room number……………..
Room Rate………………..
Room Type ………………
Special Request
Sign in please
Guest  : Thank you
Staff    : How would you like to pay the room, you pay by cash or credit card?
Guest  : Cash / ya
Staff    : For deposite maybe ……………… / can you give deposite ……………….
Thank you
( Staff fill deposite form )
This your deposite receipt ( Staff repeat data )
Your name
Room number
Check – out
Sign in please
Guest  : Thank you
Staff    : ( After guest have deposite receipt staff say )
This is room key this room number ……………
Your breakfast coupon for ………person at ……………
Anything else Mr / Mrs
Guest  : ( If guest say “ Yes  I want ……………. )
Staff    : ( Staff must be helpfull )
Staff    : ( After all for closing and magic words )
Thank you for choosing our hotel and our bellboy will escort you to the room. have a nice day / Thank you enjoy our service